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R.S.W., Cleveragh
Industrial Estate, Sligo
Tel: +353 71 914 3358
Fax: +353 71 914 0340
Email: info@nwpf.ie

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  • Testimonials

    • James and Kathleen McTague
      Our daughter Noreen attends St. Ciarans’s and is a resident of the Group Home there. Its nice to visit her and to see he...
  • Standards

    PQASSO

    On 19th July, 2016 North West Parents and Friends Association received confirmation that our report had been moderated by the NCVO (National Council for Voluntary Organisations) to advise that our Assessment was complete and we have been awarded the PQASSO Quality Mark at Level 1.

    What is PQASSO?

    PQASSO (Practical Quality Assurance System for Social Organisations) is a straight forward, user-friendly quality assurance system intended to help run organisations more effectively and efficiently. It offers a flexible approach to quality which allows organisations to work at their own pace. It helps organisations take a systematic look at what they do, identify areas where they are doing well and not so well, and decide exactly where improvements are needed. It helps organisations plan, budget and allocate the resources for making these improvements over a realistic time period.

    Congratulations to the PQASSO Core Team and Staff of NWPF for completing  the 12 areas of PQASSO

    Thank you to all involved in gaining this award.  It has been achieved over the last four years and a particular thank you to our Mentor, Mr. Dermot O’Donnell, Disability Federation of Ireland, who guided us though this process to enable us to achieve this award.  Special thanks to the Core Team who met every 6 to 8 weeks, to the Board of Directors, CEO, Management, Staff, Service Users and their representatives and Volunteers for all their hard work and dedication in order to achieve this award.

     

    PQASSO - Practical Quality Assurance System for Small OrganisationsNorth West Parents and Friends Board of Directors after some discussion  decided to implement a Quality Assurance System,  The system being implemented is called PQASSO (Practical Quality Assurance System for Small Organisations).  This System was introduced to us and promoted by Disability Federation of Ireland,

    Quality is about trying to do better – better both in the services an organisation offers its users and in the way the organisation is run. A quality assurance system is a systematic and consistent way of implementing quality in an organisation.

    PQASSO is a straight forward, user-friendly quality assurance system intended to help run organisations more effectively and efficiently. It offers a flexible approach to quality which allows organisations to work at their own pace. It helps organisations take a systematic look at what they do, identify areas where they are doing well and not so well, and decide exactly where improvements are needed. It helps organisations plan, budget and allocate the resources for making these improvements over a realistic time period.

    North West Parents and Friends Association using PQASSO can gain the following benefits:

    • more effective and more efficient organisational systems and procedures
    • better quality of services for users
    • better communication among staff, Board members and volunteers
    • greater credibility and legitimacy with funders
    • more creative thinking, enabling new perspectives and ways of working
    • organisational learning
    • continuous improvement over time

    PQASSO is a self assessment tool. This means that North West Parents and Friends controls the process and the pace at which it implements PQASSO

    PQASSO is built on 12 topics or quality areas. These cover the main things North West Parents and Friends need to work on in order to run itself well and assess the results of its work. PQASSO offers a staged approach to implementing quality through three levels of achievement. North West Parents and Friends will cover the requirements of Level 1.

    To work through the quality area, North West Parents and Friends will need to ask itself if it meets the indicators at  Level 1 and set out plans to make any necessary improvements.

    PQASSO Quality Areas

    Quality area 1        Planning
    Quality area 2        Governance
    Quality area 3        Leadership and Management
    Quality area 4        User-centred service
    Quality area 5        Managing people
    Quality area 6        Learning and development
    Quality area 7        Managing money
    Quality area 8        Managing resources
    Quality area 9        Communications and promotion
    Quality area 10      Working with others
    Quality area 11       Monitoring and evaluation
    Quality area 12       Results

     

    North West Parents and Friends  commenced working on Quality Area 9 – Communications and Promotion back in February 2012 and have worked through and completed self assessments on the above 12 areas.  This process was completed in February 2016.  It has taken us four years to complete the process with a very hard working and diligent  core team with representation from The Board, Service users, Senior Management, CNM2’s, SSN’s, RNID’s, Administration Staff, Care Assistants and Disability Federation of Ireland.  Of course, all this could not have been completed without the help of the Board, Management, Staff, Volunteers, service users and families.  We would like to take this opportunity of thanking all those involved in the process and the implementation of PQASSO which greatly helped the Organisation in achieving registration with HIQA for our 4 Community Group Homes and our Children’s Respite Service.  We have submitted our Desktop Review to Charities Evaluation Services in England and are delighted to say that our Lead Assessor has informed us that North West Parents and Friends Association are ready for inspection.  This inspection will take place over our services on 14th, 15th and 16th June, 2016 when we will welcome Graham Baker, Lead Assessor and Nicola Russell-Brooks, Co-assessor to our Services.